Return Policy
You may return your unopened, sealed software package for any reason within 15 days of the purchase date for a refund. Opened software cannot be accepted as returns.
NO RETURNS ACCEPTED WITHOUT A RETURN MERCHANDISE AUTHORIZATION NUMBER. Any product return received by Gradware that does not have a Return Merchandise Authorization number for that return will be charged a $40 processing fee per shipment returned, plus related freight charges back to customer.
The return authorization number must be shown on the outside of the package in order for Gradware.com to accept the return. Do not write the number on or damage the original product box or package. If product is damaged or lost in return, customer will be held responsible for damages.
A restocking fee of $20.00 will be assessed for any returned item. Return shipping freight charges are your responsibility. Shipping charges are non-refundable.
We
must receive your return within 15 days after you are issued
an RMA Number.
Gradware is not responsible for returned products lost while
in transit to us. You should insure the items for full value
should anything happen during shipping.
Valid returns are processed 7-10 business days after received.
Click here to print a return label. Labels are only valid with a valid RMA number.