Return PolicyYou may return most software items you have purchased from Gradware within 30 days of delivery for a full product refund minus the cost of shipping providing the product is unopened. Hardware items can be returned within 14-days of purchase. Software and Hardware must be returned in original unopened packaging and in a resalable condition. Software that has been opened and is defective may be exchanged for a replacement item of the same title and platform only. No returns for refunds are accepted on opened items. If the return is a direct result of our error, we'll also pay the return shipping costs. Outside of 30 days from delivery, defective products will be subject to the manufacturer's warranty. A Restocking Fee of 15% or $45 (whichever is less) may be assessed for any returned item. A Returned Merchandise Authorization (RMA) number must always accompany all returns. To obtain your RMA number, simply call or email our customer service line at 1-866-871-6595 or contact@gradware.com. Products returned without obtaining an RMA number will be refused or subject to an automatic 15% restocking fee at the discretion of Academic Superstore. If your return warrants Academic Superstore emailing a direct return material authorization label please consult with our customer service staff for details. When returning items to Gradware, we strongly advise that you obtain a tracking number for your shipment. Please use a sturdy shipping box. All original product parts are required for return, including product packaging. Due to manufacturer restrictions, we cannot accept returns of the following items:
Returns Warehouse Address: Attn: Returns DepartmentRMA # (provided when return approved) Gradware 2101 E. Saint Elmo Rd Ste 360 Austin TX, 78744 |